> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kevsrv.me/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Frequent issues you may encounter when setting up a domain

## **My DNS provider told me my domain is not delegated to them**

Use your terminal to run a **dig** command to verify if your NS records are added correctly:

Replace `your-name.example.com` to your domain name

`dig NS your-name.example.com @ns1.kevsrv.me`

`dig NS your-name.example.com @ns2.kevsrv.me`

If it any ns server returned nothing or wrong NS server records, wait for an hour and check again, if it is still not showing the correct NS server records, [contact us](https://registry.kevsrv.me/contact).

Also check our [Status Page](https://status.kevsrv.me) to see if any of our service is down or under maintenance.

## **My site says "Not Secure" or SSL Error**

If you just connected your domain:

1. **Wait**: SSL certificate issuance by providers like Vercel or Let's Encrypt can take up to 24 hours.
2. **Check DNS**: Ensure your DNS records are correct (CNAME/A records).
3. **CAA Records**: If you heavily customized DNS, ensure you haven't blocked Let's Encrypt via CAA records.

## **I updated DNS records but nothing changed**

DNS changes take time to propagate across the internet. This is known as **propagation delay**.

* It typically takes **15 minutes to 1 hour**.
* In some cases, it can take up to **24-48 hours**.
* You can use [DNSMap](https://dnsmap.io/) or [Whatsmydns](https://www.whatsmydns.net/) to check global propagation.

## **I see a 404 or 502 Bad Gateway Error**

This usually comes from your hosting provider, not the domain registry.

* **404**: You might not have linked the custom domain in your hosting dashboard (Vercel/Netlify settings), or your build directory is wrong.
* **502**: Your application server crashed or is restarting. Check your deployment logs.

## **My domain is stuck in "Pending Action Required"**

If you have already filled out the "Usage Reason" form but the status hasn't changed:

1. Refresh the page.
2. Ensure you actually clicked **Submit**.
3. If it has been > 24 hours since submission, please contact support.
   **Note**: If you do not submit the reason within 3 days, the domain is automatically removed.